Chp. 16, Discussion 3

     I've learned so many things throughout this semester that it's difficult to name them all. For example, I have learned through the chapter 3 assignment that I am nonassertive in nature, and I’d rather avoid conflicts than confront them. Lately, though, I’ve been implementing the skills from this chapter to become more assertive and confident when approaching conflict situations. I have also found that developing a mutual understanding with the other party is important to resolve conflicts for the long-term solution, and getting more insight into the relationship and the other party. Another lesson that stands out is that of mediation. I learned the meaning of mediation, and special techniques used to be successful in a discussion between two feuding parties. For example, to get full disclosure of information from both parties, privately, to be ushered into the professionally facilitated discussion, is the caucus. I also learned more about defensiveness, and had the opportunity to reflect on my own behavior. One of the most important lessons that I was able to reflect upon, however, is that of trust and forgiveness. These are two important concepts that I have struggled greatly with throughout my life, and I hope to find ways to conquer them in my present and future.